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Frequently Asked Questions
▾ How’s the product fit?
Our clothes are designed for a relaxed, oversized fit, but we recommend sticking to your usual size. If you have any specific questions, you can always contact our support team at support@nyxynapparel.com
▾ Can I return or exchange an item?
Yes, just email our returns team at support@nyxynapparel.com with your order number and details to start the process.
▾ Where is my order?
Shipping takes 5–9 business days for US, Canada, and UK orders. Other countries are usually 5–12 business days. Your tracking number is in your shipping confirmation email. If you can’t find it, check your spam folder or email us at support@nyxynapparel.com.
▾ Additional support
If you have any concerns about the trustworthiness of your order or our brand, feel free to reach out directly at support@nyxynapparel.com. Our support team is available every day of the week. During heavier seasons, it may take a few hours to receive a response, but you shouldn’t worry, we always reply. If anything is urgent, simply text HELP on Instagram and our team will prioritize your message to speed up the process.
