HELP / FAQ
I haven't received my order
If your order is marked as delivered but you haven’t received it, please contact our support team as soon as possible so we can review the situation and assist you.
Depending on the case, we may be able to arrange a replacement, recovery, or resolution after reviewing the delivery details.
Shipping
US: 5–10 business days
Canada: 5–10 business days
UK: 5–10 business days
Australia: 5–10 business days
Other: 7-14 business days
All orders are shipped from our global fulfillment centers to keep delivery times fair and consistent worldwide.
Customs duties and import fees are already included, so you’ll never get surprise charges after checkout.
Your tracking number (#00000) is in your shipping confirmation email. If you can’t find it, check your spam folder or email us at support@nyxynapparel.com
Returns & Exchanges
Email our returns team at support@nyxynapparel.com with your order number and details to start the process.
Additional Support
If you ever need extra reassurance about your order or our brand, feel free to reach out directly at support@nyxynapparel.com Our support team is available every day of the week.
